Frequently Asked Questions
Got questions?
We’ve answered the most common questions about appointments, hearing aids, payments, and support—so you can feel confident every step of the way.
Got questions?
We’ve answered the most common questions about appointments, hearing aids, payments, and support—so you can feel confident every step of the way.
Frequently Asked Questions
How long does a hearing appointment take?
Appointments usually take 30-60 minutes, depending on the service.
Do I need a referral for a hearing test?
No, you do not need a GP referral to book a hearing test with Hear Now.
Are hearing tests free at Hear Now?
Yes – we offer free hearing tests across our clinics for eligible clients. to tinnitus.
Can I bring a family member to my appointment?
Yes – bringing a support person is always welcome.
How soon can I get an appointment?
We aim to offer appointments within a week, depending on your location.
What if I need to reschedule?
No problem – simply call your clinic or reply to your confirmation to arrange a new time.
Will the hearing test be uncomfortable?
Not at all – our tests are non-invasive and pain-free.
How often should I get my hearing checked?
We recommend a hearing check every 12 to 24 months, or sooner if you notice changes.
Can I get a copy of my hearing test results?
Yes, we can provide a copy for you or your GP. to tinnitus.
What brands of hearing aids does Hear Now offer?
We offer a wide range from premium brands such as Phonak, Unitron, and Starkey.
How long do hearing aids typically last?
Typically between 4-7 years with proper care.
Can I trial hearing aids before committing?
Yes, we offer a 14-day free trial on hearing aids so you can experience the benefits before making a decision.
Do I have to stick to one brand of hearing aids under HSP?
No, as an independent provider, we can recommend a variety of brands under the Hearing Services Program.
Are hearing aids covered by warranty?
Yes, most devices come with a manufacturer’s warranty of 3-5 years.
How often will I need to replace parts like domes or filters?
Generally, every 1 to 2 months, depending on use.
Can you program the hearing aids I bought elsewhere?
In most cases, yes, it depends on the model and brand. Contact us to check.
Can I transfer to Hear Now if I'm already with another HSP provider?
Absolutely – we’ll handle the transfer process for you.
What if I'm not eligible for HSP?
We offer private care options, including flexible payment plans and tailored packages.
Why choose Hear Now for HSP services?
We are accredited under the Australian Government program and offer independent, personalised advice – plus, we waive the annual maintenance fee.
Do you offer payment plans?
Yes, we offer options like Zip Pay and flexible plans to make hearing care more accessible.
What’s included in the cost of hearing aids?
Your quote includes fitting, follow-ups, aftercare support, and warranty – no hidden extras.
Do you offer bundled packages?
Yes, ask us about bundling accessories, service, and support.
Can you help with industrial hearing loss?
Yes – we specialise in helping those impacted by workplace noise exposure.
Do you manage compensation claims?
While we don’t manage legal claims ourselves, we can connect you with trusted partners who can help.
Is there a cost to get assessed for industrial deafness?
No – assessments are free for eligible people.
What should I do if my hearing aid stops working?What should I do if my hearing aid stops working?
Call us, we can troubleshoot or arrange a quick in-clinic fix.
Do you offer home visits?
Yes, available in certain locations for eligible clients. Please click the following link to find out more – Link
How do I know which hearing aid is right for me?
Our audiologists tailor recommendations to your hearing loss, lifestyle, and budget.
Can you help with tinnitus management?
Yes, we provide strategies and hearing devices designed to help manage tinnitus symptoms.
Still have questions?
- Contact the Hear Now team - we’re here to help every step of the way.
